Beans & Brews

Reviews about Beans & Brews

• 5 / 5

  By David Coots
  Very friendly and fast not from the area so wasnt sure what to try told them what i like and they delivered it!!!! Cheaper and more tasty than starbucks will def be returning when im in salt lake again
  May 08, 2017
• 1 / 5

  By Tovia Foafoa
  I always come to this shop and don't really have any issues, but today I had the WORST customer service experience from any company ever in my life because of their Assistant manager Lorena Cervantes! I order my usual coffee and I only had $100 bill she asked me twice if I had a smaller bill and I said no and she started giving me attitude. She gave me $80 back and then gave me the rest of my change without saying a word and I said thank you and she shut the window on me. She came back and gave me my coffees again without saying a word (very awkward) and I asked her if she had attitude she said "this is my attitude" and shut the window on my face. I then went inside and asked for the manager and she pointed at her name tag so I asked for someone higher than her and she said "call her tomorrow" repeatedly (but I did not have any info) she refused to give me any information. I asked for her full name and she refused to give me her last name so I had to ask her co-worker. I'm shocked that she is the assistant manager with the amount of immaturity and lack of customer service that I received. This situation could have been easily avoided and could have been handled a lot better if the assistant manager had more experience and had an ounce of care for the customers. I'm surprised that nothing has changed with all the bad reviews at this store. Nobody wants to get some coffee and have to deal with that type of customer service specially from a Assistant manager. Way to represent your store Lorena.
  March 02, 2017